We respect the privacy of our users and highly value their trust in us. In this privacy statement, we explain how we collect, use, disclose, and protect your information when you use ISKAN Abu Dhabi application “the Application or App).

The policy, however, might change at any time and for any reason, the application will send a notification to you to inform you about the updated policy. Additionally, we advise you to periodically check and review this page to stay informed of any updates. Using our application, or continuing to use it, means you accept and adhere to our Privacy Policy.

ISKAN Abu Dhabi Application

Data Collection

The type of information we collect includes personal information, derivative data, geolocation information, mobile device access, mobile device data, and push notifications.

Personal Information

While using our application, we collect Personally Identifiable Information (PII) such as your name and email address, which you voluntarily provide when participating in various interactive activities such as chats, surveys, feedback, requesting information, using services and journeys, and logging in through the UAEPASS. Your personal information will be logged and saved on our servers for the purpose of logging and tracking transactional services.

Derivative Data

We may automatically gather and store certain technical information while you use an application, such as the pages you accessed and the transactions you made. This information is collected with the intent to understand your needs and help you to access information better.

Payment Data

Our application provides you with the option to pay for multiple services. We do not collect or store any of the financial data such as credit card details.

Geo-Location Information

When you use the application, we request your consent to access and collect data on your geo-location. We use this to determine your current location and provide you with specific services such as map directions and routes to the nearest customer service center or government entity. The geo tracking service is also used to provide you with services and information related to your geographic location.

You can disable the geo-location tracking service, if you wish, through the device’s settings.

Mobile Device Data

Each time you access the application we may automatically, based on the permissions you have granted, access certain features from your mobile device and collect information such as the device type you are using, the operating system running on the device, default language, location, and network provider.

Mobile Device Access

Some of our services, may require you to upload supporting documents such as images. For this kind of services, we may request your permission to access certain features from your mobile device, including camera, contacts, reminders, SMS messages, social media accounts, and other features.

You can always disable the access permission at any time through the device’s settings.

Push Notifications

With the intent of facilitating your experience in availing our services and keeping you updated, we may request to send you push notifications regarding government services, your account or an application update. You can always disable this type of notifications by turning them off in your device’s settings.

Use and Disclosure of the Information We Collect

The information we collect will only be used to communicate to you the status of the service transactions you initiated and/or to assess your input to improve the content of the application. ADHA will not sell, exchange or otherwise distribute the collected data for commercial or marketing purposes.

Third Party Links

The application contains links to other applications and websites. We are not responsible for the content and the privacy policy of the linked applications or websites. We advise you to examine the privacy practices of each of the linked applications or websites to make your own decision regarding the provided material in terms of accuracy, reliability and correctness.

Information Security

ADHA has appropriate security measures in place to protect against the loss, misuse or alteration of information that has been posted. These measures cover commercial software programmes and a secure technology infrastructure to monitor network traffic, authenticate legitimate users, and identify unauthorised attempts to upload/change information, or otherwise cause damage.

Access, Correction and Deletion of Information

ADHA will provide authenticated individuals with their personal information that has been collected on them upon request. You are encouraged to correct any errors in your personal information so that the right level of interaction is maintained.

Additionally, you have the right to delete any non-Abu Dhabi Government record. To do so, please contact the Abu Dhabi Government Contact Centre for more details at 800555.

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